Team Lead Customer Success – EV Charging & Energy SaaS (all genders)

München

Full-time

Permanent employee

Your Mission

Are you ready to redefine how businesses experience success in the energy and e‑mobility sector?
Apply now and become our Teamlead Customer Success (all genders) at reev.
reev is the leading B2B platform for charging infrastructure and energy management in the semi‑public sector. With over 7,000 customers across Europe, we empower businesses to operate smart and sustainable charging solutions. To achieve our vision of an integrated energy future, we’re looking for a strategic and results‑driven leader who ensures our customers continuously create measurable value from our platform.
As Teamlead Customer Success, you will be responsible for the strategic direction of how reev engages, retains, and expands its customer base. You will lead a talented team, shape how AI and automation elevate Customer Success across our markets, and position reev as an integrated energy partner for our clients.

In this role, you will:

Own Net Revenue Retention (NRR): Set the strategy, cadence, and levers for expansion, upsell, and cross-sell acrossreev’sportfolio - and make performance visible.
Drive long-term customer value: Ensure customersrealiseoutcomes from onboarding to adoption to usage growth - with clear lifecycle plays and measurable success criteria.
Lead the shift to integrated energy management: Steer customer transformation from ‘charging infrastructure management’ to ‘integrated energy management’ - aligned with Product and Brand messaging.
Lead and grow the team: Coach Customer Success Managers and Key Account Managers, build a culture of ownership, and raise the bar on execution quality.
Scale with AI and automation: Introduce AI-driven signal detection, segmentation, and automated engagement to increase coverage without lowering quality.
Create cross-functional alignment: Partner with Sales, Product, and Data to turn customer insights into roadmap input, commercial motion, and a continuously improving platform experience.

What you bring along

You have 3–5 years of experience in a B2B Customer Success, Account Management, or similar customer‑facing role within a SaaS or platform environment, ideally in a high‑growth or tech‑driven company.
You are confident operating at both strategic and operational levels - from defining processes and KPIs to coaching your team.
You bring a strong data and AI affinity, leveraging analytics and automation to make scalable, measurable decisions.
You understand Customer Success models, lifecycle communication, and product-led growth mechanics.
You communicate fluently in English; German and additional European languages are a plus.
You combine entrepreneurial thinking, integrity, and drive to create impact and build something that lasts.

Nice to have:

Experience in energy, e-mobility, or infrastructure-heavy B2B environments.
Hands-on experience implementing CS tooling and automation (CRM, CS platform, BI).
Experience operating across multiple European markets.

We don't expect every box ticked. But we do expect you to care deeply, move fast, and hold yourself to a high standard. Sound like you? Let's talk!

What you can expect from us

How we work

Clear goals. Real ownership. No politics. We move fast, decide together, and hold each other accountable - because progress beats perfection. Monthly team events and regular cross-office collaboration between Munich and Zagreb keep us connected as one team.

Where you'll work

Our office at Stiglmaierplatz is where collaboration happens - in person, direct, eye to eye. For this role, we expect you on-site at least four days per week, because great things happen when you're in the same room.

What you get

28 vacation days - Plus additional days off between Christmas and New Year. Good workstarts with proper rest.
Mental health, taken seriously - Free access to the nilo platform with individual sessions from psychologists and business coaches. We want youbalanced, not just productive.
AI tools - no limits - Every person and every team at reev uses the AI tools they choose, without budget constraints. We believe in working with the best tools available, and we don't slow that down.
Move sustainably - JobRad, subsidised public transport, or EGYM Wellpass. You choose what fits your life.
€1,000 learning budget - Yours to use. Plus internal development opportunities. Because when you grow, we all grow.
Your future, sorted - Digital, commission-free company pension (bAV) with DYNO. Transparent, with a personal dashboard. No fine print.

Benefits may vary slightly by location.

Über uns

reev macht EV-Laden intelligent und Energiemanagement einfach - für über 7.000 Unternehmen in ganz Europa.

Wir arbeiten an Infrastruktur, die Europa wirklich braucht: Laden, Energie, Gebäude - verbunden in einem System, das für unsere Kunden einfach funktionieren muss. Der Markt ist schnell, komplex und voller offener Fragen. Genau deshalb suchen wir Menschen, die nicht auf perfekte Bedingungen warten.

Wenn du Ownership willst, bist du bei reev richtig. Du bekommst Verantwortung mit Spielraum. Wir entscheiden, wir liefern, wir verbessern - offen, respektvoll und mit Blick auf das, was am Ende wirklich funktioniert.

Wir arbeiten über Teams, Standorte und Märkte hinweg - pragmatisch und eng abgestimmt. Verantwortung heißt bei uns: Dinge zu Ende bringen, Abhängigkeiten früh klären, Hilfe holen, wenn’s klemmt, und Wissen teilen, damit andere schneller werden.

Vielfalt ist für uns kein Badge, sondern ein Qualitätsfaktor: unterschiedliche Perspektiven verbessern Entscheidungen - gerade wenn Tempo und Komplexität hoch sind. Wir freuen uns über Bewerbungen unabhängig von Geschlecht, Geschlechtsidentität, Alter, sexueller Orientierung, Religion, politischer Meinung, sozialem oder wirtschaftlichem Hintergrund, Sprache, Familienstand, Erscheinungsbild, Behinderung oder chronischer Erkrankung.